Satisfaction Survey

Thank you for taking the time to complete this survey by Fil-Expat Placement Agency (FEPA), Inc. Reaching this survey only means that you have surpassed all the selection and processing stages of our recruitment project. This also means that you are now closer to your deployment date. But before we reach that point, we would like to have your feedback about our processes so we can better improve our service to incoming applicants.

This survey should only take about 5 minutes of your time. Your answers will be completely anonymous and this will be used solely for evaluation and process improvement purposes.

Any questions marked with an asterisk (*) require an answer in order to progress through the survey. Below are the photos of the FEPA, Inc. Staff for your reference.

Ma. Regina Del Rio, Recruitment Officer

Eden Javonitalla, Marketing/Recruitment Officer

Jun Pabustan, Liaison/Documentation Head

Princess Frias, Documentation Assistant

How clearly did our recruitment officer explain the address/location of our office? *

Very Clear Slightly Clear Not Clear The location was never explained. I did my own research.

How friendly was the receptionist when you arrived at our office? *

When in FEPA, Inc.'s office, how long before our recruitment officer/documentation assistant attend to you? *

Right after I finish my Application Form/Right after I told the receptionist about my Appointment less than 10 minutes 10 - 20 minutes 20 - 30 minutes Cannot be measured. There's an employer interview so I understand that I have to wait because there's a lot of candidates waiting.

During job interview/document processing visit, how professional was our recruitment officer/documentation assistant? *

How clearly did our recruitment officer/documentation assistant explain the details of the job/contract/documents to you? *

How clearly did your recruitment officer/documentation assistant explain the rest of the recruiting process following your interview? *

How quickly did our recruitment officer/documentation assistant reply to your questions via e-mails, calls and SMS? *

During payments, how long did you wait to be served? *

Less than 10 Minutes 10 - 15 Minutes Greater than 20 minutes Not Applicable. There's no payment made.

Overall, how satisfied are you with the recruiting process of our company? *

Lastly, what do you feel about the fact that you are now going abroad for work and will be our so-called Philippine Modern Heroes? *

Worker's Recruitment Satisfaction Survey